I like the location of the hotel and they have a cafe almost 24 hours open. Most of the staff are friendly and helpful but some need some training on customer service.They have to understand that some of the guests have traveled 24 hours to reach Manila and are desperate to rest. So it would be nice to feel welcomed. The area is clean.
Jocelyn
oktober 2024
This hotel is great value. It offered a clean, comfortable room in a convenient location above a small mall, quite close to the centre of Manila. The WiFi worked well, and staff were quite pleasant. There are no real facilities to speak of, but you can get food in the mall downstairs, and it's a quick taxi ride to the old centre and other parts of Manila. It's not beautiful or charming, but it's a cheap and convenient base for exploring the city.
Andrew
januari 2024
Rooms were spacious and clean. It took a while to figure out the A/C in some rooms but everything worked. Reception staff is very responsive and the price-quality ratio is great. Next door of this hotel there is a huge shopping mall, pharmacy, etc. which turned out to be very very handy.
Jeroen
september 2023
Our room was quiet and had a window with a great view of downtown Manila. The staff was extremely helpful and friendly. It was located close to the places we wanted to visit.
Jade
november 2024
Location was very good staff excellent nice gesture regarding Valentine’s Day little gift I thought overall as always your hotel Otis, it’s really a very good hotel and property to be staying at
Andrew
februari 2025
Clean, Comfortable and Smells Fresh!!!! The staff were very polite, courteous and greeted everyone with a smile. I like the rain shower, the smell of the soaps. I appreciate that there is a hygiene kit and water dispensers. Spotless clean everywhere.
Grasya
juli 2024
The reception and security staff really make this place shine. They were always willing to help out and assist. The rooms are well sized but the beds were super hard. We added the breakfast to our room and it did not disappoint. Having a Robinson’s Mall right next door was very convenient.
John
juli 2024
i like the way the room had been prepared when we arrived and they approved my request for a kettle and cup, that a plus factor. i appreciate also the friendly staff that greeted us
M
september 2023
Very good value for money. The location was great staff kind and very pleasant, especially the bistro staff they were very good and reception
Andrew
november 2024
Very clean hotel. The room is large. The staff is wonderful. There are common areas where you can eat. There is a water tank. Free drinking. The building is adjacent to the hotel. It is a small mall with multiple shops.Everything you need is nearby There is a massage.The room has no window
Zai̇d
maj 2023